The Human Resources Director at a leading engineering consulting firm shared how structured communication between team members enabled employees to enhance virtual communication and sparked success during the pandemic.*

The CHALLENGE: What created the need for you to source training?

“As our firm grew, employees stepped into new roles requiring stronger skills and needed training. Our VP of Marketing & Business Development had worked with MDC before, so we turned to them for a two-tiered approach: coping with virtual communication and enhancing it. We tried other options (like Toastmaster) but wanted a more focused solution for our high-potential team.”

THE SOLUTION: Think On Your Feet®

“We had customized training with other vendors before, but MDC truly understood not just our goals, but our culture and what our people were like and the type of training they needed. While designing the training, MDC asked for specific, relevant, real-world examples that were incorporated in the course. It was very focused, practical, and usable.” 

THE RESULTS: What was the business impact?

“There was a demonstrable difference in the comfort level of those who interact with people in presentations, dealing with conflict, etc. It had an impact on retention as well. We are definitely seeing that the course is helping folks be more persuasive and resolve past issues and barriers that might have stood in their way before they took the training. ”

FINAL THOUGHTS:

“As an engineering firm, we are very picky and analytical, and we had a set of learning objectives. We had a great experience customizing our program. Engineers can be skeptical, and they have very high expectations from their trainers, and they loved it. People are putting up their hands to get into this training. I would rate this workshop 12/10. We loved it. It was great. Time well spent. You don’t often see the practical results from training like you do with this program.“

*Some responses have been condensed to highlight key points.

If you want to share this success story with your team, download a PDF here.