Empathy & Listening

Build trust and understanding by listening deeply, reading
the room, and communicating with emotional intelligence.

DID YOU KNOW?

74% of employees say they are more effective at their job when they feel heard.

Listening isn’t passive — it helps people feel valued, understood, and ready to contribute.

(Forbes)

“Seek first to understand, then to be understood.”

— Stephen R. Covey, author of The 7 Habits of Highly Effective People

Empathy and Listening Communications Training

BUILDING TRUST TO STRENGTHEN RELATIONSHIPS

Boost your ability to connect with others and build trust-based relationships.

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DECODING COMMUNICATION™

Learn to understand and leverage distinct communication patterns.

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THINK ON YOUR FEET®

Master the art of impromptu communication.

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Adele T.

Business Analyst, Information Technology, College of Physicians and Surgeons of British Columbia

“The trainer was a very engaging speaker. Building Trust to Strengthen Relationships was well structured. I learned a lot to implement on the job: be present and curious in conversations, recognize and catch my judgement, and acknowledge others. Thank you!”

Ryan G.

Director, Enterprise Applications and Data Solutions at Fanshawe College

“Building Trust to Strengthen Relationships was a very informative and engaging session.”

Andrew L.

College of Physicians and Surgeons of BC

“Building Trust to Strengthen Relationships was a well run course. Lots of engagement, no right or wrong answer. The topics were relevant for professional life and personal life.”

Wes Cressman

NCSO, Health & Safety Specialist, Modern Niagara

“Decoding Communication Styles was fantastic. From the moment I walked into the facility I felt welcome and engaged to learn. Susan is easily one of a very short list of amazing trainers that I have had the pleasure to learn from.”

FIND A LOCAL
REPRESENTATIVE

Connect with trusted affiliates in your area. All of our affiliates are trained and certified in our workshops.

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PUBLIC WORKSHOPS

If your organization doesn’t have enough people for an on-site program, you can send individuals to one of our public workshops. Public sessions follow the same curriculum and timeline as in-house. We frequently host workshops in North America. You can also find a public workshop near you through one of our international partners.

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